Quality Systems Analyst - Medical Products (Addison, IL)

Arjo welcomes people from all backgrounds and walks of life! We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:

• Total Cash – Base pay and variable compensation are the primary elements of the Arjo Base Compensation program.  

• Benefits – We provide a competitive Benefits program that is crafted to help Arjo employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.

• Talent Development – We support the development and growth of our employees through talent review and development and build career pathways for top performers.

• Work-life Flexibility – At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.

Arjo’s Quality Systems Analyst is responsible for analysis of product complaints and product returns by reviewing multiple data sources and supporting compliance with Arjo Quality Procedures and Standards.

Day-to-Day Activities: 

• Enter and manages customer and product complaints; notify across Arjo departments as necessary.
• Assist with Training on Complaint Handling and Data Entry.
• Utilize software tools (e.g. SAP, TrackWise).
• Collaborate with Quality and Service department databases to identify product reliability and detect quality trends.
• Provide information on equipment complaints and service trend analysis.
• Initiate correspondence and follow-up on customer-related to incidents; track complaint investigations as required. 
• Ensure compliance with all FDA and Worldwide Quality & Compliance regulations.
• Attend Quality & Compliance Training as required.

QUALIFICATIONS:

• Associate’s or Bachelor’s Degree in a relevant subject area; or equivalent combination of education and experience.

• Experience in a QSR and/or GMP-regulated industry. Medical Device or Healthcare industry experience a plus.
• Ability to work with cross-functional teams and to interact effective with global quality associates
• Knowledge of FDA Quality Systems and Medical Device Reporting regulations (21 CFR 803 and 820).
• Demonstrated experience and application of computer systems for word processing, complaint management, and trending.
• Prior experience as a Quality Process Analyst and/or Certified Quality Improvement Associate preferred.
• Strong communication skills – written, verbal, presentation.

EOE AA M/F/Vet/Disability:   Arjo Inc. is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, national origin, disability, military service, protected veteran status, genetic information, sex, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law.   Please review the U.S. Department of Labor EEO Is the Law Poster, EEO Is the Law Supplement and Pay Transparency Nondiscrimination provision here:  https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm    Qualified Applicants who require a reasonable accommodation for any part of the application and/or hiring process may contact us through the following email address:  application.accommodations@arjo.com

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com