Rental Administrator & System Specialist

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Rental Administrator & System Specialist 
Location: Belfast
Job type: Full Time, Permanent

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The impact you will have

You will be responsible for delivering world class customer care. Working in a team, responsible for providing administration support for Arjo Customer Service teams including Rental and Service departments. Would you like to work for a big company that feels like a family? Then this role could be for you.....

Key Duties and Responsibilities:

• Handle customer queries via phone and email with professionalism, ensuring a high quality of service is provided
• Log customer requests for installations, cancellations & repairs of equipment on internal systems and dispatch to appropriate field personnel   
• Maintain regular contact with field teams regarding daily work activity and provide support for queries  
• Liaise with rental field team leader when required to ensure job completion within SLA’s
• Take full ownership of customer interactions, managing expectations and keeping them informed throughout
• Minimise errors to ensure accurate administration
• Take ownership of customer complaints and manage with care and attention
• Assist with invoicing on the system
• Adhere to SAP data compliance requirements to ensure data and functional integrity; log tickets and follow up on status
• Support with training new members of staff on systems functionality
• Support SAP Super Users to test system upgrades and changes
• Provide specialty system support; fixing failed system errors
• Produce reports from systems when required for both internal/external customers
• Adhoc projects and other duties as requested by Customer Services Manager

Knowledge/Skills/Experience:

• Previous administration experience in a customer service role
• Experience using computer based systems, SAP preferred
• GCSE Maths and English or equivalent
• Can work with a high degree of accuracy and attention to detail
• Demonstrates organizational skills to manage time effectively, meeting objectives and deadlines
• IT: Microsoft Office skills namely Excel, Word and Outlook experience
• Displays data management skills

What we will offer in return 
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development. 

Why diversity matters to us 
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Please be aware that by applying for this role you are giving Arjo permission to store your information.

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com