Rental and Service Technician - East London, South Africa

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The purpose of the Rental and Service Technician is to ensure efficiency in delivery, collection, repair, troubleshooting and preventative maintenance of Arjo supplier Rental and Capital equipment

As the Rental & Service Technician you will be responsible for:

Essential Duties and Responsibilities:

Rental Technician

• Ensure delivery, installation, and collection of rental equipment within company SLA and 4-hour turnaround time.
• Perform troubleshooting, fault-finding, and repairs on rental pumps and mattresses, including accurate completion of service job cards.
• Manage inventory of rental spares within the depot and conduct regular cycle counts and stock takes.
• Provide installation training to end users.
• Maintain adequate stock in the service vehicle to ensure efficient turnaround.
• Operate and maintain the company vehicle in a lawful manner and in compliance with company policies.
• Be available for 24-hour call on a rostered basis or as instructed.
• Handle and clean products in accordance with company infection control policies.
• Assist in the decontamination process for pumps and mattresses when required.
• Advise management on market trends and developments.
• Take reasonable care for personal safety and that of others by reporting hazards, accidents, or incidents to the supervisor.
• Build and maintain strong relationships with customers in hospitals, aged care facilities, clinics, and similar environments.
• Perform other relevant duties as requested.

Service Technician

• Service and repair Arjo equipment to full working capacity, including PAC and IPC systems.
• Plan and execute all service backorders.
• Schedule and attend service callouts promptly.
• Deliver in-house and external product training as required.
• Complete job cards for all service repairs, warranty work, and labour jobs.
• Conduct service assessments in hospitals or as requested by Regional Field Service Technicians.
• Capture and maintain accurate data and records of assessments.
• Diagnose and troubleshoot technical issues efficiently and within required timeframes.
• Plan and execute country trips to outlying areas for assessments, repairs, and service-related queries.
• Maintain high standards of service and technical support for all customers.
• Manage stock control effectively for planned repairs and services.
• Complete warranty repairs and submit inspection reports to QRC.
• Carry out field actions as directed by the Quality Team.
• Assist with in-house service-related queries and requirements.
• Perform disassembly and reassembly of products internally or externally as needed.
• Maintain strong customer relationships through professional interaction.
• Prepare and submit daily activity reports and forward planners.
• Collaborate closely with Regional Field Service Technicians on regional plans, strategies, and execution.
• Keep service tools in good working condition.
• Perform all duties in compliance with ARJO SOP standards.

Administrative Duties:

• Complete installation and cancellation documentation accurately.
• Prepare and submit daily activity reports.
• Maintain transaction logs for all assets, including bed days, contracts, serial numbers, service records, and contact details.
• Validate and update assessment data reports and quotations.
• Submit weekly planners and update daily task reports with relevant outcomes and required actions.
• Ensure timely submission of job cards, invoices, and delivery notes.
• Manage email communication for NCRs, delivery notes, and other related documentation.

Quality System Duties and Responsibilities:

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
• Maintain high level of compliance and adherence to all quality regulations

Knowledge and Experience:

• Grade 12 or equivalent qualification.
• 1–2 years of relevant work experience.
• Previous technical service and repair experience.
• Valid driver’s license with experience in driving and maintaining a company vehicle.
• Ability to work independently and manage tasks effectively.
• Availability for standby duty after hours during weekdays and weekends.
• Strong customer service orientation.
• Excellent communication and collaboration skills.
• Proficiency in MS Office applications.

Personal Qualities:

• Energetic
• Team worker & player
• Excellent time management skills
• Adhere to policies and procedures
• Punctual
• Well spoken
• Well presented

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com