Customer Service Coordinator, Cardiff-UK

Postion: Cutsomer Service Coordinator 

Type: Permenant 

Location: Onsite-Cardiff 

Hours- 37 

Job Purpose: 

To oversee a designated area of the UK market, as agreed upon by management team. A primary function is the accurate and efficient processing of all Sales Orders for our UK customers and Distributor network.

Key Duties and Responsibilities:

Sales Order Processing:

Accurately and efficiently process UK sales orders, service repairs, and product returns using the ERP system (M3).

Logistics Coordination: Coordinate and arrange the despatch of UK consignments, ensuring timely and accurate delivery to meet customer requirements.

Carrier Selection: Manage and select appropriate carriers and shipping methods while strictly adhering to budgetary constraints and optimizing transportation costs.

Documentation: Prepare and process all necessary despatch documentation, ensuring compliance for all outgoing shipments.

Internal Coordination: Serve as a key liaison between the sales department, Production Supervisors, and the Despatch Department to ensure timely and accurate delivery of goods to the end user.

Quotation Generation: Prepare and issue professional, accurate quotations and proforma invoices, ensuring all details are properly recorded and tracked.

Inquiry Management: Action incoming sales inquiries efficiently, including those received via the company website and the shared sales inbox.

Customer Service & Telephone Handling: Answer incoming telephone calls and provide proactive customer support by addressing inquiries, resolving issues, and ensuring customer requirements are met.

Administration: Maintain effective and accurate departmental administration, including filing, record-keeping, and general correspondence.

Comlaints and Returns: Efficiently process all RMA requests accordance with established company procedures.Maintain and execute the formal customer complaints procedure

Reporting: Provide sales information and reports to management upon request.

Any other tasks as required by Management

Knowledge/Skills/Experience:

• Good general education.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).  

Personal Qualities:

• Excellent written and verbal communication skills are essential
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Ability to handle multiple tasks simultaneously and prioritise effectively.
• Strong problem-solving and decision-making skills.

Supervision/Management of Others:

Not applicable

Internal and External Contacts:

Any internal department within the company.

All external customers and distributors.

Disclaimer:

The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.