Field Service Technician - Eastern Cape, South Africa

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The Field Service Technician to work within and support the South African Service structure.

Duties:

• Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
• Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service related queries.
• Maintaining and developing relationships with existing customers
• New Business development
• Service & repair Arjo equipment to full working capacity.
• Planning and execution of all service backorders
• Schedule and attend service callouts
• Fill in and complete job cards for any service repairs, warranties or labour jobs completed
• Promote extended warranties, Service level agreements and planned preventative maintenance plans
• Keep a strong follow up on all open quotes 
• Keep up to date with Arjo product knowledge
• Accurately diagnose and troubleshoot technical issues in a timeous manner.
• Maintain high levels of service and technical support to all customers
• Adequate stock control management for planned repairs and services.
• Complete warranty repairs and provide inspection reports to QRC
• Maintain and follow up on warranty processors and procedures for all intended repairs.
• Assist with service related queries at hospitals and customer sites.
• Assist with in-house service related queries and requirements
• Service & repair equipment to meet customer expectations.
• Maintain company vehicle in good condition.
• Keep daily records on vehicle mileage and route planners
• Adhere to safety protocols and quality standards on all Arjo products.

The experience, qualification and skills you will need:

• Minimum of Grade 12 or equivalent.
• Relevant tertiary qualification will be an advantage.
• Aftersales knowledge, Strong technical and mechanical mindset.
• Basic computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Ability to work independently. Excellent time management skills.
• Excellent communication skills.
• Customer Service Orientated.
• Available to work outside of normal office hours, as per customer requirements
• Adhoc travel and visits to regional provinces

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com