Service Delivery Manager - ANZ

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Arjo is a Great Place to Work, and we are always looking for exceptional people to join us.

At Arjo, we believe that people are made to move, and movement is essential to dignity, independence and quality care. For more than 65 years, we’ve enabled healthcare providers with the right environment, equipment and skills to deliver safe, efficient and high quality care to patients and caregivers. Joining Arjo means becoming part of a purpose driven global healthcare company committed to empowering movement to drive healthier outcomes.

If you’re motivated by meaningful work and thrive in complex service environments, this role offers the opportunity to make a real impact while growing your capability and leadership influence.

About the Role

We are looking for an experienced and commercially minded Service Delivery Manager to strengthen and optimise our Aftermarket service delivery across the ANZ region. This is a high impact role supporting both the commercial and operational functions of the service business ensuring our customers receive the safe, reliable, and high quality support Arjo is known for.

This is a strategic, influential role, ideal for someone who excels in customer alignment, systems, process excellence and cross functional collaboration.

What You’ll Do:

•    Lead and refine end to end service delivery processes across Australia and New Zealand 
•    Drive governance and optimisation of M3, CRM and Field Service Management (FSM) systems (e.g. Astea/Alliance) 
•    Enhance reporting frameworks, dashboards, KPIs and operational visibility 
•    Partner with Aftermarket leaders on service contracts, pricing, renewals and financial performance 
•    Strengthen compliance and traceability to meet TGA, ISO and internal quality requirements 
•    Support NPI (new product introduction), end of life processes and full service lifecycle management 
•    Collaborate with service teams to ensure the effective synergy of environment, equipment and people in meeting increasing healthcare demands.

What You’ll Bring:

•    Strong prior experience in service delivery, operations, technical services and maintenance environments
•    Demonstrated capability in process optimisation, systems governance, and data accuracy
•    Clear commercial acumen with the ability to connect improvements to business outcomes
•    Influential leadership strengths to be able to guide, collaborate and drive cross functional performance
•    Experience in medical devices or healthcare technology is highly valued, but not essential
•    Proficiency in ERP/CRM/service systems such as M3, FSM tools and Salesforce/Dynamics.

Why Arjo? 

At Arjo, you will be part of an organisation grounded in integrity, care and collaboration, a team that genuinely believes in our purpose and in each other. Our solutions help prevent immobility related conditions, promote safe and dignified mobility, protect caregivers and keep healthcare operations agile and efficient.

We recognise and value our people, offering:

•    Great Place to Work® Certified – May 2025
•    Best Workplaces for Women 2025 & Best Workplaces in Healthcare & Social Assistance 2025
•    Paid Parental Leave Scheme
•    Employee Assistance Program
•    Free onsite parking
•    Reward & recognition through our Guiding Principles
•    Ongoing education and a dedicated career development plan

You’ll also work closely with experts across technical, clinical and commercial teams, gaining development and exposure across a global organisation committed to continuous improvement.

Diversity and belonging

We believe in the power of diversity and creating a workplace where everyone feels included and valued. We strongly encourage applicants from all parts of society, including Aboriginal and Torres Strait Islander peoples to apply. Our aim is to build a more diverse, inclusive and equitable organisation that reflects the communities we serve.

Pre Employment Requirements

Successful applicants will be required to complete:
•    Reference checks
•    National police check
•    Pre employment medical (including drug & alcohol screen)
•    COVID 19 and flu vaccinations are strongly encouraged due to the healthcare environments we support

Ready for a Purpose Driven Career?

If you’re an experienced service delivery professional ready to step into a meaningful and rewarding role, a career at Arjo awaits.

We look forward to receiving your application!

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com