Customer Service Administrator - Gloucester, UK

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Customer Service Administrator

Location: Gloucester Docks, Gloucester

Hours:  37 hours per week

Contract type: Full Time, Permanent

Join our vibrant office located in the picturesque Gloucester Docks! We are a dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities, and private individuals, by ensuring their medical equipment is maintained and serviced as required.

If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment, we would love to hear from you!

The impact that you will have:

As a Customer Service Administrator, you’ll be a vital part of our Service Support team. You’ll process customer order inquiries, update contract requirements, and manage customer equipment through our SAP system. Handling orders for repairs, maintenance, and spare parts, you’ll ensure compliance with customer SLAs and accurate billing. Collaboration with Field Service Engineers, Contract Managers, and the Accounts Team will be key to your success.

Key Responsibilities:

• Answering calls and email inquiries professionally and promptly
• Updating our SAP system with the latest information
• Processing service, repair, and spare part orders accurately
• Collaborating with Field Service Engineers, Contract Managers, and the Accounts Team
• Providing technical details and first-line triage
• Monitoring and managing orders to ensure SLA compliance
• Communicating with customers about ETAs, job progress, and part delivery
• Producing and processing quotations for contract renewals and repairs
• Preparing and dispatching new and renewal service contracts
• Managing customer assets through our ERP system
• Raising invoices and credit notes
• Managing and updating third-party portals

What We Offer:

• Hybrid Working: Enjoy a balanced work-life with 2 weeks in the office and 2 weeks working from home.
• Prime Location: Our office is located in the picturesque Gloucester Docks with on-site parking and an overflow car park just a 2-minute walk away.
• Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
• Long Service Awards: Many of our team members have long service awards, reflecting our supportive and rewarding work environment.
• Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!

Skills and Experience:

• Experience with SAP is desirable
• Strong organisational skills and the ability to manage time effectively
• Excellent customer service skills
• Proficiency in Microsoft Office products (Excel, Outlook, Word)
• Highly self-motivated, proactive, and a personable team player
• Good communication skills, both written and verbal
• Ability to work well under pressure and meet tight deadlines
• High attention to detail and a methodical, analytical approach

What we offer in return:

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Please be aware that by applying for this role, you are giving Arjo permission to store your information

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com