Service Contracts Administrator - Gloucester, UK

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Service Contracts Administrator
Location: Gloucester Docks, Gloucester
Hours:  37 hours per week, Monday to Friday
Contract type: Full Time, Permanent

Join our vibrant office located in the picturesque Gloucester Docks.  We are a dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities and private individuals, by ensuring their medical equipment is maintained and serviced as required.

If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment, we would love to hear from you.

The impact that you will have:

As a Service Contracts Administrator, you’ll be a vital part of our Service Support team. You’ll provide consistent and reliable service contract administration support to internal and external customers including our key accounts. Processing new service contracts, quotes and renewals you’ll ensure compliance with customer SLAs. Collaboration with Service Contract Managers and Regional Contract Managers will be key to your success.

Key Responsibilities:

• To process and dispatch all new and renewal service contracts in accordance with the contracts procedure to ensure customers are notified in advance of contract expiration date, prioritising work based on service compliance.
• Preparing contract quotations in advance of renewal date between 30-90 days, implementing pricing strategy and sharing with Contact Manager/RSM.
• Process back office tasks including updating asset data on contract and update maintenance plans.
• Ensure customer address and name data is accurate and work with Data Compliance team on any changes/amendments.
• Provide service contract administration support to the Contract Service Managers, RSM’s and customers including asset list checks.
• Create maintenance plans in accordance with customers schedule, ensuring compliance is met. Review previous FSE work activity and set work to be carried out before expiry dates.
• Maintain Salesforce with up to date contract information such as quotes and renewals.
• Responding and resolving customer contract queries, being first point of reference based on detailed knowledge of Company’s current service policy.
• Support Contract Managers/RSM’s with site visits to customers offering administration support as necessary.

What We Offer:

• Hybrid Working: Enjoy a balanced work-life with 2 weeks in the office and 2 weeks working from home.
• Prime Location: Our office is located in the picturesque Gloucester Docks with on-site parking and an overflow car park just a 2-minute walk away.
• Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
• Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
• Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!

Skills and Experience:

• Experience of using ERP & CRM systems e.g. SAP and Salesforce is desirable
• Strong organisational skills to manage time effectively, meeting objectives and deadlines
• Excellent customer service skills
• Proficiency in Microsoft Office  (Excel, Outlook, Word)
• Highly self-motivated, proactive, and a personable team player
• Good communication skills, both written and verbal
• Ability to work well under pressure and meet tight deadlines
• High attention to detail and a methodical, analytical approach
• Displays data management skills
• Able to demonstrate use of initiative

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our employees. You will have our full support, training and opportunities for development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com