Technical Support & OEM Coordination Specialist - Gloucester, UK

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Technical Support & OEM Coordination Specialist

Salary: £27,000 - £30,000 per annum

Location: Barnwood Point Business Park, Gloucester

Contract Type: Full Time, Permanent

Working Hours: 37 hours per week, Monday to Thursday, 8:30am to 5:00pm with a 1-hour unpaid lunch break, and Friday, 8:30am to 4:00pm with a 30-minute unpaid lunch break.

The Impact You Will Have

As a Technical Support & OEM Coordination Specialist, you will play an important role in supporting our Field Service operations by coordinating activities between Arjo, OEM partners, customers and field-based service teams.

You will help ensure equipment issues are managed efficiently, customer enquiries are resolved promptly and service activities are delivered to a high standard. Through effective communication and coordination, you will contribute to service performance, customer satisfaction and the smooth day-to-day running of the operation.

What You'll Be Doing

• Act as the main point of contact between Arjo and OEM partners.
• Coordinate OEM support requests, repairs and service-related activities.
• Support the UK Service team with the administration and coordination of OEM products and services.
• Assist with the completion of customer insurance reports and equipment assessments.
• Liaise with customers, insurers and third-party organisations regarding equipment-related claims and enquiries.
• Ensure technical information, reports and supporting documentation are completed accurately and shared with relevant stakeholders.
• Support field-based engineers and service teams by coordinating responses and helping to resolve customer issues.
• Monitor and track service activities to support operational performance and customer satisfaction.
• Build and maintain positive working relationships with OEM partners, customers and internal teams.
• Share knowledge and support colleagues across the wider service function where required.

What We're Looking For

• Previous experience in a customer service, service coordination, administration or operational support role.
• Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills, with a professional and friendly telephone manner.
• Customer-focused, with the ability to build and maintain effective working relationships with a range of stakeholders.
• Good working knowledge of Microsoft Office, including Excel, Outlook and Word.
• High attention to detail and a methodical approach to record keeping and documentation.
• A willingness to learn about Arjo products, services and OEM partnerships.
• Able to work effectively both independently and as part of a team.
• Proactive and solution-focused, with a positive approach to supporting customers and colleagues.

What We Offer

Collaborative Environment: Join a supportive and experienced team where knowledge sharing and collaboration are encouraged.

Recognition and Stability: Many of our employees have built long and successful careers at Arjo, reflecting our supportive culture and commitment to employee development.

Additional benefits include, holiday buy and sell scheme, eye care vouchers, cycle to work scheme, employee perks and discount platform, Employee Assistance Programme and ongoing learning and development opportunities.

Why Join Arjo?

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all.

Please be aware that by applying for this role you are giving Arjo permission to store your information.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com