Accounts Receivable Representative -- Hoffman Estates, IL

Arjo's Accounts Receivable Representatives drive the full-cycle A/R-Collections process by sorting and organizing data, managing collection correspondence, accurately facilitating transactions and adjustments, updating customer records, utilizing effective research techniques, maintaining customer relationships and taking action to ensure invoices are paid by our customers within account terms while providing a high level of customer satisfaction.

Key Day-to-Day Functions:

• Proactively maintain portfolio of assigned customers with past due balances.
• Call customers to ensure timely payment of amount due.  Perform timely follow-up. 
• Prepare and distribute customer statements.
• Document internal and external conversations timely and accurately within ERP systems and other internal tracking mechanisms.
• Monitor daily emails received from internal and external sources and handle incoming requests.
• Generate reports from database(s) in order to manage activities for open orders.
• Achieve performance goals and metrics as established.
• Communicate with management regarding customer issues in a prompt and efficient manner and ability to provide solutions.
• Enter customers’ disputes and supports an effective, efficient, and timely dispute process.
• Collaborates with Collections team, management, and other internal departments in maintaining efficient internal procedures.

QUALIFICATIONS:

• Associates degree in Finance, Business Administration or related field (Bachelor is preferred).
• 5+ years experience in B2B Accounts Receivables and/or Collections.   Prior credit analyst a plus.
• Must have prior experience managing a large portfolio and high volume of accounts.
• Experience in the Medical Device or Healthcare industry is a plus.
• Proficient with MS Office applications (Excel, PowerPoint, Word, Outlook). 
• Solid skill set with ERP system functions and financial systems (SAP experience a plus).
• Strong organizational and communication skills (interpersonal and written communication).
• Ability to work effectively with all employees and external business contacts while conveying a positive, service oriented attitude.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

Our Total Rewards Programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees.

• Total Cash – $27-30/hour
• Benefits – Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
• Paid time-off – 15d PTO plus 12 holidays (8 standard/4 floating) and birthday
• Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com