Customer Service Officer - Hong Kong

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?

At Arjo, we’re empowering mobility in healthcare—and we’re growing! We’re looking for a Customer Service Officer to join our dynamic Hong Kong team. If you’re passionate about delivering exceptional service and want to be part of a global company making a real impact, this is your opportunity.
This is a full-time, permanent role.

What you’ll do: 
As a key member of our Customer Service team, you’ll be the first point of contact for our valued customers, ensuring they receive exceptional service and support. You’ll collaborate closely with Sales, Operations, and Aftermarket teams to deliver seamless service experiences.

We are looking for a person to:
•    All round Customer Service administration duties
•    Handle customer enquiries on product information, delivery schedule and status of orders, through incoming calls, fax and email
•    Answer incoming calls in a prompt and efficient manner and respond to requests in a knowledgeable and helpful approach ensuring customer satisfaction
•    Follow up documentation related to aftermarket sales, such as quotation preparation, order processing, local delivery arrangement and invoice preparation
•    Handle the renew of maintenance contract plans with customers
•    Support procurement/supplier Management
•    Warranty claim handling
•    Provide supports on administrative tasks, such as filing, data entry

What You Bring:
•    Diploma or above with at least 1 year of experience in customer service or administration
•    Strong communication skills in English, Cantonese, and Mandarin
•    A team player with a positive, solutions-focused attitude
•    Proficiency in MS Office (Word, Excel, PowerPoint); ERP experience is a plus
•    Detail-oriented, self-motivated, and able to thrive under pressure

What We Offer
In return, we provide a competitive remuneration with the prospect of building a long-term career, whilst encouraging growth and leadership within this global company, including.
•    5-days work per week and flexible work–life balance
•    Medical and Dental Benefits
•    On-the-job training and career development opportunities
•    A supportive, inclusive, and diverse workplace culture

Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

This is more than a job—it’s a chance to grow with a company that values people, purpose, and progress. We look forward to receiving your resume and cover letter!

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com