Customer Service Officer - Hong Kong

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?
At Arjo, we’re empowering mobility in healthcare and we’re expanding our Hong Kong team. We’re looking for a Customer Service Officer who is passionate about delivering high-quality service and thrives in a fast-paced, team-oriented environment.

As a key member of the Customer Service team, you will be the first point of contact for customers, supporting order management, service coordination, and after-sales support.

Key Responsibilities
•    Handle customer enquiries regarding product information, order status, and delivery schedules via phone, email, and other channels
•    Process customer orders, quotations, and invoices accurately and efficiently
•    Coordinate with Sales, Operations, and Service teams to ensure smooth order fulfilment and service delivery
•    Manage maintenance contract renewals and follow up with customers
•    Arrange local deliveries and support logistics coordination
•    Handle warranty claims and related documentation
•    Support procurement and supplier coordination activities
•    Maintain accurate records and perform general administrative support

Requirements
•    Diploma or above in Business Administration or related discipline
•    Minimum 1 year of experience in customer service, order processing, or administrative support
•    Good command of Cantonese, English, and Mandarin (spoken and written)
•    Proficient in MS Office applications; experience with ERP systems is an advantage
•    Detail-oriented, well-organised, and able to work under pressure
•    A proactive team player with a customer-focused mindset

What We Offer
•    5-day work week
•    Medical and dental insurance
•    On-the-job training and career development opportunities
•    Collaborative and inclusive working environment within a global organisation

Why Join Arjo?
At Arjo, we are committed to improving lives by enabling safe and dignified mobility in healthcare. You’ll be joining a purpose-driven company where your contribution truly makes a difference.
We value diversity and are committed to creating an inclusive workplace for all employees.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com