Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Position: Customer Service Agent
Location: Komorniki, Poznań
Job type: Full time
Being a Customer Service Agent means to proactively manage the open order book of the sales and service units. Understand the ordering behavior and maintain a high level communication, both written and oral, with the internal colleagues. Manage customer queries and complaints. Process orders, modifications, and escalate complaints across a number of communication channels.
As the Customer Service Agent you will be responsible for:
- contact with customer (Sales Units around the world),
- accepting, registering and confirming customer orders in our system,
- analyzing and checking customer orders (correctness of item codes and quantities),
- registering and process business claims in a timely manner,
- attending in local S&OP process,
- close cooperation with production planners, transport and warehouse team.
Skills you will need:
- customer centric approach,
- positive attitude and passion for working with clients,
- fluent English (B2) – oral and written,
- experience in working with clients will be appreciated,
- bachelor level in Logistics or Supply Chain Management will be appreciated.
Our offer:
You will support our vision of being the most trusted partner in achieving positive results for people facing mobility challenges. In return, you will receive our full support, the opportunity to train your skills and professional development.
Our employees work with us on the basis of an employment contract and enjoy benefits such as: Multisport card, private medical care or group insurance.
In our company, we do not work in fixed hours. You can start work between 7:00 and 9:00. This is an extremely valuable option when you are stuck in morning traffic etc. You can also work remotely on selected days.
Additionally, you can count on:
- possibility of obtaining an annual bonus in the amount of a monthly salary, paid at the end of the calendar year,
- free transport from Poznań,
- co-financing of training and courses and the possibility of developing skills as part of our Internal Trainer Academy,
- allowances from the Company Social Benefits Fund (e.g. co-financing of holidays, Christmas vouchers, school starter kits).
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
For more information about Arjo visit www.arjo.com