Inside Sales Consultant - Sydney, Australia

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?

Due to recent growth in our New Zealand business, we now have a fantastic opportunity for a passionate and experienced Inside Sales Consultant here at Arjo, a Mobility Support Consultant with a highly driven and sales oriented attitude to join our successful Commercial Team, reporting to the Commercial Manager, based out of our Macquarie Park Office, in Sydney, NSW.

About the Role

The purpose of the role is to provide direct telephone sales calls to potential and existing Arjo customers across New Zealand. Coordination of inbound communication via the website and redirection of Sales Leads via Salesforce. Outbound sales will also be an important part of this role, to communicate with Arjo customers, provide support, and generate sales.

Arjo’s guiding principle of Empower and work as One Team, the Mobility Support Consultant works collaboratively with Sales, Customer Service, Operations, Project Sales and Aftermarket Team.

About You

If you have outbound or inbound call centre sales experience with a KPI focus and a “can do” attitude with the motivation to excel, then this role is for you. This is an autonomous role reporting to the Commercial Manager, which will give you the opportunity to make a difference and add direct value to both the top and bottom line sales results. Knowledge and or exposure to New Zealand geography and business would be an advantage but not essential.

If this sounds like you, we would love to hear from you.

Key Responsibilities:

Promotions

• Create customer National contact list of our non-prioritized customers for the Promotion from Salesforce;
• Allocate list between Account Managers or Territories in New Zealand; 
• Research customer prior to phoning them – via SAP and Sales Force to ensure no recent purchases made, Salesforce to ensure no recent quotes;
• Phone customer and advise of promotion, probe to uncover needs, if appropriate offer solution;
• Depending on how sales call develops – close sale, provide quote, provide further information/brochures, redirect to Account Manager if demo required;

Web Leads / Conference Leads / Campaign Leads

• Manage all inbound leads from Web, Conferences, Campaigns, Educational Seminars etc, either manage lead to qualification, opportunity creation in Prioritised accounts or allocate to Account Manager. 
• Manage leads to qualification, opportunity and sale in all Non-prioritised accounts. The Account Manager may be engaged from time to time
• Ensure that all your opportunities in Salesforce are up to date

Outbound customer engagement via phone of “warm leads”, opportunities for Non-prioritised accounts and assist with driving the contracted customers with special projects.

• Research customer prior to phoning them – via SAP and Salesforce to ensure no recent purchases made, Salesforce to ensure no recent quotes;
• Phone customer in response to ‘warm lead’, probe to uncover needs, if appropriate offer solution;
• Depending on how sales call develops – close sale, provide quote, provide further information/brochures, redirect to Account Manager if demo required; and record results in Salesforce.

 Follow up on opens from marketing email campaigns

• Receive list of ‘Opens’ from Marketing;
• Contact / follow up to determine whether further information required;
• Provide information required – quote, brochure, demo, in service, redirect.

What We Will Offer In Return
Work in a highly engaged and vibrant workplace culture, which includes:

• A flexible work environment.
• Great Place to Work Certified 2024.
• Best Workplaces for Women – May 2023
• Paid Parental Leave Scheme
• Community volunteering opportunities
• Total Employee Wellbeing Program
• Free onsite parking
• Our Guiding Principles Reward and Recognition
• Continuing education and career development plan

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.

Successful applicants will be required to undergo relevant reference checks, police and a pre-employment medical check (including a drug & alcohol screening) prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits. We look forward to receiving your resume and cover letter! 

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com