Service Coordinator - Sydney, Australia

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Arjo Australia – Great Place to Work Certified – May 2024

                            Best Workplaces for Women - 2023

• 97% of our employees said that when they joined the company, they are made to feel welcome.
• 97% of our employees feel they are treated fairly regardless of their sexual orientation.
• 95% of our employees feel they are treated fairly regardless of their gender or race.
• 95% of our employees are proud to tell others they work here.

What is the Opportunity?

A great opportunity now exists for an experienced, enthusiastic, professional and self-motivated Service Coordinators to join our Service team based in Pemulwuy NSW.

Reporting to our Service Support Centre Manager - ANZ, this role is responsible for the coordination of activity for the Field Service team which services clients across Australia.

The Service Coordinator works collaboratively with the Sales, Warehouse and Operations teams.

If this sounds like you, we would love to hear from you.

The successful candidate will be required to:

• Answer customer calls and resolve issues in a timely & effective manner
• Schedule Service Technician staff including issuing & managing service orders in the ERP system

• Process and distribute Service Reports and Invoices
• Prepare and distribute Service Agreements including managing renewals

• Assist with preparation and follow up of quotations for services contracts, spares & consumables and upkeep of quotation log
• Coordinate work performed by sub-contractors including raising Purchase Orders and processing invoices
• Support Service Manager and Team with day to day business activities
• Spare parts management including maintenance of correct inventory
• General Administration Duties, reception, filing, distribution of mail etc.

To be successful in this position, you will possess:

• A relevant TAFE diploma is highly regarded but not essential
• At least 2-4 years administration experience, preferably in a technical environment
• Customer relationship management experience
• Experience with ERP system beneficial
• Be enthusiastic and able to work autonomously
• Be able to create and maintain relationships with other staff and customers
• Strong communication skills are essential

What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

• Great Place to Work Certified – May 2024
• Great Place to Work – Best Workplaces for Women – Australia 2023
• Paid Parental Leave Scheme
• Total Employee Wellbeing Program
• Free onsite parking
• Our Guiding Principles Reward and Recognition
• Being part of a Market-leading supplier of medical devices and solutions for people facing mobility challenges.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.

Successful applicants will be required to undergo relevant reference checks, police and a pre-employment medical check (including a drug & alcohol screening) prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits.

We look forward to receiving your resume and cover letter!

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com