Bilingual Customer Service Representative (Full-time/Permanent) (Hybrid) - Mississauga, ON

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your chance to initiate an exciting and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Location: Mississauga, Ontario  (Hybrid - 3 days in the office and 2 days remote)

Job type: Full Time, Permanent

The impact you will have

Partnering with all other departments in the company to provide the best possible services to all customers (including internals) and improve their experience. To balance customer satisfaction with Arjo Canada Inc.’s best interests.

As the Bilingual Customer Service Representative, you will be responsible for:

• Responsible for professional and timely answer of incoming customer inquiries within a B2B contact centre environment in support of the company's business lines.
• Serve customers both proactively and reactively. Ensures that all responses conclude with full explanation of resolution of the customer's question/issue.
• Efficiently provides customers with general product information, appropriate lead times, product availability, ship dates, freight rates, tracking shipments and providing proof of deliveries.
• Verifies all orders for accurate pricing and terms before order entry. Sends Customer Order Acknowledgements to customers within one day of order entry.
• Identifies trends in customer feedback and solves customer service issues (e.g. billing), by working with the Customer Care manager, communicates these throughout the company. Suggests business improvements and solutions wherever possible.
• Works in partnership with the Salesforce to provide customer service and generate sales leads.
• Performs miscellaneous tasks, such as entering orders accurately, assisting with service renewals and researching accounts, as needed.
• Works flexible hours and weekends to meet business/customer needs.
• Participates in any and all reasonable work activities as assigned by management.

The skills you will need

• Ability to identify and address the real issues raised by customers/coworkers and put collaborators problems/issues into context within their business implications.
• Self-motivation and desire to serve customers and work as a team with other employees toward the common goal of efficiently running the business.
• French bilingualism is a requirement
• College diploma or equivalent work experience
• Strong verbal and written communication skills, including the ability to present ideas/concerns/work status in a tactful, convincing manner to peers and management.
• Handle and organize a heavy workload, work with minimum direction, juggle multiple tasks at the same time and work within an environment of constant change and pressure - all while maintaining a positive, constructive attitude.
• Digital literacy (PC Word Processing/Windows and Mainframe systems experience) and ability to handle sophisticated phone system. SAP knowledge and work experience in contact centre and/or the Medical Device or Healthcare industry is a plus
• Requires flexibility in work schedule to help staff a department that serves customers across several time zones.

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. We provide full support, training and opportunities for professional development, along with working in a highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10! In addition, you will be eligible for:

• Full benefit coverage – medical, dental, vision, life insurance
• Pension plan with company contribution and match
• Incentive program
• Flexible work
• Tuition Reimbursement Program
• December 24 and your birthday as extra paid days off!
• Volunteer Time Off Program
• Social events

Why diversity matters to us

We believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We value the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

• Respects their dignity and independence;
• Ensures reasonable efforts are made to provide an opportunity equal to that given to others; and
• Provides opportunities for persons with disabilities to benefit from the same services, in the same place, and in a similar way to others, to the greatest extent possible
• Providing an environment where we empower and work as one team

Achievements & Partnerships

• Arjo Canada is proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI), which provides us with a number of benefits that will support us on our diversity and inclusion journey.
• Arjo Canada has been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. This certification is based on direct feedback from our employees, provided as part of an extensive and anonymous survey about their workplace experience.
• Arjo Canada has been recognized as one of the Best Workplaces™ in Health Care 2023 from Great Place to Work®.
• Arjo Canada has been recognized as one of the Best Workplaces™ Managed by Women 2023 from Great Place to Work®.
• Arjo Canada has been selected for The Career Directory as 2023 Canada's Best Employers for Recent Graduates, a guide to entry-level recruitment for recent college and university graduates.

About Arjo

We believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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