Service Contract and Training Administrator - Mississauga, ON

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Service Contract and Training Administrator

Salary: $60,000 - $65,000

Location: Mississauga, ON
Job type: Full Time, Permanent

The impact you will have

This position is responsible for the regular maintenance of service contracts, including changes in agreement details as well as annual renewals for all Arjo service customers. This position is also responsible for providing administrative/creative support in creating training material and technical resources in collaboration with technical experts.

As the Service Contract and Training Administrator you will be responsible for:

Service & Contract Management

• Renew and update annual service agreements.
• Adjust renewal pricing as necessary.
• Create new service fields in the ERP system.
• Process changes to service agreements (equipment, customer, pricing).
• Handle corporate account requirements, validate agreements, update equipment lists, and ensure proper invoicing.
• Develop and maintain discount models.
• Administer the field service platform, including user setup and error corrections.
• Provide back-office support for field service orders.
• Keep service information current in the ERP system.
• Offer additional administrative support across all system areas.

Training Administration

• Develop and maintain training materials for field technicians on repair and preventative maintenance.
• Collaborate with technical experts to create accessible content.
• Produce various content types, including documents, presentations, videos, and interactive tools.
• Schedule regular virtual technical training sessions.
• Provide backup support to the advanced technical support group using ERP and technical knowledge.
• Assist in delivering training sessions and workshops for field technicians and staff.

• Perform other duties as required

The skills you will need

Skills:

• ERP system experience, Infor M3 is a plus.
• Strong Excel, customer service, and problem-solving skills.
• Highly organized and results-driven.
• Computer literacy, including IT concepts, Windows OS, and Microsoft Office.
• Ability to travel for training.
• Data interpretation and manipulation skills.
• Some shift work required.

Education:

• 1-3 years of experience, especially as a system administrator with ERP systems.
• Healthcare industry experience with repair and preventative maintenance is a plus.
• Experience in launching or training on ERP systems is beneficial.

Physical Requirements:

• Frequent standing, walking, sitting, and long periods of driving.
• Use of hands for handling objects, tools, or controls

What we will offer in return

Through our well established Guiding Principles, we promote a customer-oriented, winning and sustainable corporate culture. You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our globally connected employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10! In addition, you will be eligible for:

•  A positive employee experience is centered on trust, pride, and teamwork, which is reflected in our recent Great Place to Work® certification.
• Full Benefit Coverage – medical, dental, vision, life insurance
• Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
• Education Assistance Program
• December 24 and your birthday as extra paid days off
• Statutory Holiday Substitution Program
• Volunteer Time Off Program – paid time off to volunteer
• Participation in social and wellness events
• Base pay and variable compensation. Vary based on the nature of the job
• Paid Training and Development - We support the development and growth of our employees through constant training opportunities.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

• Respects their dignity and independence;
• Ensures reasonable efforts are made to provide an opportunity equal to that given to others; and
• Provides opportunities for persons with disabilities to benefit from the same services, in the same place, and in a similar way to others, to the greatest extent possible
• Providing an environment where we empower and work as one team

Achievements & Partnerships

• Arjo Canada is proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI), which provides us with a number of benefits that will support us on our diversity and inclusion journey.
• Arjo Canada has been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. This certification is based on direct feedback from our employees, provided as part of an extensive and anonymous survey about their workplace experience.
• Arjo Canada has been recognized as one of the Best Workplaces™ Managed by Women 2023 from Great Place to Work®.
• Arjo Canada has been selected for The Career Directory as 2023 Canada's Best Employers for Recent Graduates, a guide to entry-level recruitment for recent college and university graduates.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com