Deputy Manager Quality - South Asia and Middle East

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Deputy Manager Quality – South Asia & Middle East

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Deputy Manager Quality – South Asia & Middle East

Location: Mumbai, India
Job type: Permanent, Full-Time

The impact you will have

In Arjo we live by our 12 Leadership behaviours that shapes our culture. Our culture defines us as a company. As a leader in Arjo you will actively encourage and support our teams to develop and grow, and you ‘walk the talk’. You make firm and swift decisions with fair, inclusive and informed assessment and never shy away from a question. The leaders in Arjo listen and have curious minds, they are emotionally intelligent. They set clear expectations and are open, visible and accessible in our closely connected international environment.

Working in collaboration with the Deputy Manager Regulatory Affairs South Asia& Middle East (SAME) and Director Quality, Regulatory, Compliance and Projects, local Sales and service Teams and Distributers this role will:

Quality Assurance

• Design implementation, maintenance, and certification of Quality Management policies and procedures to meet the requirements of ISO AS/NZS 9001, 13485 and/or as Directed by Arjo management.

• Monitor publication of Global Management system SOP and associated documents and ensure are embedded in local systems.

• Integrate requirements of Arjo Sales and Service Contract into the QMS and ensure on going compliance.

• Ensure Management and staff are trained and fully understand their role in the quality Management systems.

• Ensure training records for all staff effected by the quality system are kept and maintained.

• Efficiently manage non-conformances within the business.

• Compile and present monthly QRC Report to the Director Quality, Regulatory Compliance and Projects.

• Compile and present Management Review Reports to Sales and Service Unit Management as specified in the quality system.

• Identify, monitor and report metrics in review reports.

• Maintenance of document and data control.

• Conduct supplier quality audits as required

• Conduct Distributor audits as required

Complaints Handling

• Ensure warranties, unplanned service, product incidents, Business Complaints, Non-conformances and CAPA are reported as instructed or required by Local or Global SOP

• Ensure that Complaints handling KPI’s are met and monitored

General

• Assist and provide backup to the Deputy Manager Regulatory Affairs when required in the areas of regulatory compliance and post market activities.

• Discuss emerging or potential compliance issues with management or employees.

• Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes.

• Design or implement improvements in communication, monitoring, or enforcement of compliance standards.

• Monitor projects to maximize the probability for project objectives, success criteria, quality, and time frames to be achieved.

• Manage project risk and apply appropriate actions to reduce risk.

• Maintain strong business relationships with existing customers by ensuring compliance with all contract requirements, obtaining feedback, and maintaining quality work.

The skills you will need

• An in-depth knowledge of ISO9001 and ISO 13485 as they pertain to the Medical Device Industry as well as an understanding of Health and Safety Regulations and risk management.

• Auditor Qualifications in ISO13485

• Ability to apply current risk management standards, principles and frameworks.

• Excellent verbal and written communication skills

• Ability to work with minimum supervision to agreed timescales and to prioritise workload to maximize results.

• Good working knowledge of Office Suite including Microsoft Word, PowerPoint, Teams and Excel

• Ability to work with cross-functional teams and to interact effectively with Local, regional and global colleagues.

• Have demonstrated ability to work in a team and achieve results by working with others

• Experience in developing and conducting training

• Experience in complaint handling practices.

• Knowledge of legislations and the ability to acquire knowledge of the relevant codes and practices

• Knowledge of regulatory affairs legislations within South Asia and Middle-East

What we will offer in return

Through our well established Guiding Principles, we promote a customer-oriented, winning and sustainable corporate culture. You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our globally connected employees. You will have our full support, training and opportunities for professional development.     

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com