Expressions of Interest: Service Technician, Cairns, Queensland

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

Arjo is a Great Place to Work and we are always looking for more great people to join us.

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Expressions of Interest
We are seeking expressions of interests for an experienced Service Technician to join our QLD Service Team. The successful candidate will be based in the Cairns, QLD or surrounding areas. 

As a Service Technician, you will apply your technical knowledge and service experience to troubleshoot, repair, and maintain Arjo equipment as well as a range of third-party items for Arjo customers within the broader aged care and acute care healthcare environments.  You will play an important role in ensuring our customer’s equipment is functional and safe to use for caregivers and residents/patients. Your skills and positive can-do attitude will help empower movement for people facing mobility challenges and increase the quality of lives for our customer base. 

Expressions of Interest candidates will be contacted in April 2025 for interviews, with expected start date in May 2025.
We are looking for a person to:

•    Carry out maintenance, repairs and testing of Arjo’s range of products (medical equipment) as well as a range of related third-party equipment
•    Conduct routine scheduled servicing; (Preventative) and breakdown support (Reactive)
•    Provide technical solutions in a professional manner and to agreed time frames;
•    Provide accurate and compliant reporting on equipment serviced and repaired in Arjo’s service ERP system; 
•    Maintain and report spare parts stock accurately in Arjo’s service ERP system;
•    Maintain the safety and integrity of all serviced products in accordance with Company Policy;
•    The Field Service Technician role may require occasional regional NSW travel to meet the needs of our large and growing customer base. This role will serve mainly Sydney metro areas. 

The skills you will need:

•    Mechanical and/or Electronics background and aptitude;
•    2-5 years’ relevant field service experience, preferably within the Healthcare or a service related sector;
•    Proven problem solving ability and troubleshooting skills ;
•    Proven track record of providing exceptional customer service;
•    Strong time management and planning skills with an ability to meet company performance targets/KPIs;
•    A passion for delivering excellent customer service, be well presented, confident and exhibit sensitivity interacting with staff and clients in a range of healthcare environments;
•    The ability to understand the customer’s needs and provide appropriate solutions for mutual benefit;
•    Demonstrated ability to operate small hand tools, soldering, power tools and test/inspection equipment;
•    Computer literacy. iPad use familiarity will be advantageous;
•    The ability to work without direct supervision yet within a team environment;
•    A current QLD driver's licence (Class C) is essential;
•    Due to the role working in hospitals and aged care facilities, you may be required to be fully vaccinated against COVID-19 and have a current influenza vaccination, in order to enter customers premises.
 
What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

•    Great Place to Work Certified – May 2024
•    Best Place to Work in Healthcare and Social Assistance – Australia 2024
•    Company Van 
•    Paid Parental Leave Scheme
•    Employee Assistance Program
•    Free onsite parking
•    Our Guiding Principles Reward and Recognition
•    Continuing education and career development plan

Compensation & Benefits 
 
We offer a competitive remuneration, incentive plan and a company vehicle (van) is provided. You will have our full support, training and opportunities for professional development and the prospect of building a long-term career.

Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
 
Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.
 
Successful applicants will be required to undergo relevant reference checks, a national police and a pre-employment medical (including a drug and alcohol screening) check prior to appointment.
 
Are you looking for an exciting new challenge? Are you ready to take your career to the next level and contribute to improving lives, a rewarding career at Arjo awaits! 
 

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com