Account Manager PHD - Glasgow, UK

Date: Jan 21, 2023

Location: North Region UK, Field based (, Scotland, Gb United Kingdom

Company: Arjo


Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.


Position: Account Manager – Medical Devices

Location: Field based – covering Scotland

Job type: Full Time, Permanent


The impact you will have

Working as an Account Manager on our Patient Handling and Disinfection products, you will deliver profitable sales, manage personal efficiency and effectiveness, and achieve world class KPI’s and quality standards and deliver sustainable sales and market share growth.


  1. Sell products and solutions to customers to achieve targets and exceed them whenever possible, promoting Arjo’s products and solutions to existing and potential customers by individual sales activities, and in acute care, more group sales activities (eg supporting trials, making presentations and arranging visits to reference sites) and in long-term care, more, negotiating on individual sales with accounts.
  2. Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims and annual/cycle territory plans.  Maximise efficiency and productivity, particularly to optimise customer-facing activities within the designated territory.
  3. Use Account Planning tools to prepare agreed Account Plans for major accounts, in conjunction with other Arjo personnel supporting the account. Liaise with Arjo personnel in the same area to coordinate company activities to achieve company objectives.
  4. Manage the purchasing process, including completing and responding to tenders (in acute care) and purchase requests (in long-term care), working with other specialists within the company as required on larger tenders.
  5. Maintain a level of specialist clinical knowledge (e.g. ergonomic / tissue viability), at higher level in acute care for working with specialists, and conduct assessments, which are essential to meet contractual requirements long-term care.
  6. Monitor and report on personal, customer, market and competitor activities and provide relevant forecasts, reports and information as required directly or within a CRM system.
  7. If and when required, attend exhibitions and events in the UK and possibly overseas, help set up and manage stands.
  8. Communicate effectively with the area team and support teams, so that, customer quotations, orders and enquiries are handled promptly at all times.
  9. Keep up-to-date with the Arjo product range, attend relevant training. Share knowledge and expertise with the team members and new colleagues.
  10. Adhere and comply with Arjo code of conduct, policies, procedures and standards. Compliance to UK&I regulations and legislations including Health & Safety, Anti-bribery and completion Law.




The skills you will need

  • It is essential to have a track record of sales success in a similar customer-facing role.
  • Preferred Medical sales experience, Nursing experience, an understanding of the medical sector in the UK and Administrative experience (e.g. completing CRM system/forecasting)
  • Arjo knowledge: Knowledge of the company’s products, systems and services desirable but not essential.
  • Excellent verbal and written communication skills both over the telephone and face to face. Demonstrating a high level of customer service, professionalism and compassion for others at all times. Confidently handling difficult conversations with customers.
  • Able to problem solve and seek solutions logically in challenging situations using initiative and resourcefulness.
  • Demonstrate a motivated and passionate approach to work, taking ownership for tasks.
  • Planning and organising to manage time, KPI’s and workload effectively.
  • Able to problem solve and seek solutions logically in challenging situations using initiative and resourcefulness.
  • Demonstrate a motivated and passionate approach to work, taking ownership for tasks
  • Planning and organizing to manage time, KIPs and workload effectively.



What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with a van, a laptop and a mobile.


Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.


Please be aware that by applying for this role, you are giving Arjo permission to store your information.




About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit