Service Technician - Medical Devices - Melbourne, Australia

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Why Join Arjo? We are a Great Place to Work!

•    Fully maintained company van provided
•    Dedicated customer and site portfolio across Melbourne's northern suburbs
•    Autonomous field-based role with flexibility and ownership of your territory
•    Great Place to Work Certified employer
•    Ongoing technical training and career development opportunities
•    Join a high-performing Service Team that recognises and rewards success

Empowering Careers at Arjo
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience.

This is an opportunity to join a global healthcare company that improves quality of life for people across healthcare, aged care and community settings.

We are seeking a Melbourne-based Service Technician to become the primary service technician supporting a key customer portfolio and multiple sites across Melbourne's northern suburbs. You'll build trusted customer relationships while ensuring equipment remains safe, compliant and fully operational.

This role is ideal for someone who enjoys working independently, solving technical problems and delivering exceptional customer service. You'll spend most of your time supporting a stable customer base within your territory, becoming the trusted face of Arjo across the region.

Candidates located within Melbourne's northern suburbs, including areas such as Epping, Craigieburn, Thomastown, Campbellfield, Broadmeadows, Preston and surrounding suburbs, will be well positioned for this role.

About the Role

As an Arjo Service Technician, you will apply your technical expertise to maintain, service and repair Arjo equipment and related products across customer sites. Working from a fully equipped company van, you'll develop strong customer relationships while delivering high-quality preventative maintenance, repairs and technical support.

Success in this role comes from building trusted customer relationships, responding proactively to service needs and ensuring equipment remains safe, compliant and operational.

Key Responsibilities

•    Perform preventative maintenance, servicing and testing of Arjo equipment and related products
•    Diagnose faults and complete repairs onsite
•    Provide reactive breakdown support and troubleshooting
•    Act as the primary service contact for customers across Melbourne's northern suburbs
•    Build strong customer relationships and deliver exceptional service experiences
•    Accurately document service activities using Arjo's service management systems
•    Manage van stock and spare parts inventory
•    Ensure all serviced equipment meets safety and compliance requirements
•    Work collaboratively with the wider Victorian Service Team
•    Identify opportunities to support customers with additional service solutions

About You

We're looking for a hands-on Service Technician who enjoys the variety of a field-based role, spending time on the road and working directly with customers at site. You'll thrive on solving technical challenges, building strong customer relationships and taking ownership of your territory while delivering exceptional service outcomes.

You may come from a background in:

•    Field Service
•    Mechanical Maintenance
•    Electrical or Electronics Service
•    Medical Devices
•    Healthcare Equipment
•    Mobility Equipment
•    Automotive Service
•    Industrial Equipment Maintenance

Healthcare or medical equipment experience is highly regarded but not essential. Full product training will be provided, and candidates from mechanical, electrical, automotive or field service backgrounds are encouraged to apply.

You'll also bring:

•    Strong troubleshooting and problem-solving skills
•    Excellent customer service and communication skills
•    The ability to work autonomously and manage your own schedule
•    Experience using hand tools, power tools and testing equipment
•    Sound computer and mobile device skills
•    Strong organisational and time management skills
•    A current Victorian Driver Licence

What We Offer

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.
In return, we offer:

•    Competitive salary package and bonus opportunity
•    Fully maintained company van
•    Great Place to Work Certified employer
•    Paid Parental Leave Scheme
•    Employee Assistance Program
•    Reward and Recognition Program
•    Ongoing training and professional development
•    Supportive and collaborative team culture
•    Long-term career opportunities with a global healthcare organisation

Why Diversity Matters to Us

At Arjo, we believe in the power of diversity and are committed to creating an inclusive workplace where everyone can thrive. We strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Successful applicants will be required to complete reference checks, a National Police Check and a pre-employment medical assessment (including drug and alcohol screening) prior to commencement.

Ready to Apply?

If you're a hands-on technician who enjoys autonomy, building customer relationships and solving real-world technical problems, we'd love to hear from you. Join Arjo and make a meaningful difference every day while building a rewarding long-term career.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com