Service Operations Manager -- Scranton, PA

Arjo’s Service Operations Manager is responsible for creating and implementing strategies that support the sale of Arjo’s products and services while managing Service Operations in multiple Arjo facilities in Pennsylvania, New Jersey, and Maryland. Reporting to the Northeast Region Service Director, the selected service leader will drive service excellence through leadership and development of service professionals to enable optimal delivery of Arjo’s medical products and services.

Key day-to-day activities:

• Collaborate with the Regional Service Director to formulate strategies, tactics, and action plans to sell Arjo products and services into hospitals and other medical facilities. 
• Oversee daily operations of the Rental Operations team to support sales activities and fulfill customer orders. Serve as primary contact for service issues in high profile accounts.
• Prepare annual sales objectives for the PA/NJ/MD Service territory.
• Prepare expense budgets and effectively control expenditures while completing Sales and Service objectives.
• Hire, train, develop, evaluate, and reward service center personnel (in multiple locations) to ensure high levels of productivity and customer service and with the goal of minimizing employee turnover.
• Develop and maintain a business climate that establishes, maintains, and expands positive and cooperative working relationships with customers and all corporate personnel.

QUALIFICATIONS:

• Bachelor’s Degree in a related discipline or equivalent education, training, and experience. Graduate degree is a plus.
• At least 2 (two) years in a formal business management/leadership role, managing
• Strong communication skills – verbal, written, presentation.
• Highly effective planning, problem solving, influencing and decision-making skills.
• Proficient in MS Office applications (Excel, PowerPoint, Word, Outlook).
• Ability to recommend and sell services based on observed customer needs.
• 40% overnight travel
• Must possess and maintain a valid driver’s license.

Arjo welcomes people from all backgrounds and walks of life! We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Our Total Rewards Programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:

• Total Cash – Base pay ($80-100k) plus variable compensation are the primary elements of the Arjo Compensation program.  
• Benefits – We provide a competitive Benefits program that is crafted to help Arjo employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan. Including Auto Allowance and mileage/travel reimbursement. 
• Talent Development – We support the development and growth of our employees through talent review and development and build career pathways for top performers.
• Work-life Flexibility – At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.

EEO AA M/F/Vet/Disability: Arjo Inc. is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, national origin, disability, military service, protected veteran status, genetic information, sex, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law. Please review the U.S. Department of Labor EEO Is the Law Poster, EEO Is the Law Supplement and Pay Transparency Nondiscrimination provision here: https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Qualified Applicants who require a reasonable accommodation for any part of the application and/or hiring process may contact us through the following email address: application.accommodations@arjo.com

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com