Customer Service & Order Fulfilment Executive, Singapore

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

About the Role
We are looking for a Customer Service & Order Fulfilment Executive to join our Singapore team. This role plays a key part in ensuring a seamless customer experience by managing end-to-end order processing, coordinating deliveries, and supporting customers with timely and accurate information.

You will work closely with internal teams and external partners to ensure orders are fulfilled efficiently, while maintaining high standards of service and operational accuracy.

Key Responsibilities
Order Processing & Fulfilment
•    Process sales and purchase orders accurately and within required timelines
•    Monitor order status, including backorders, and ensure timely fulfilment
•    Coordinate with warehouse, logistics providers, and forwarders on shipments
•    Provide customers with updates on order status and delivery timelines

Customer Service
•    Handle customer enquiries related to orders, deliveries, and billing
•    Provide prompt, accurate, and professional responses
•    Maintain a high level of customer service and responsiveness

Invoicing & Billing
•    Generate and issue invoices in line with company and regulatory requirements
•    Upload invoices and supporting documents to customer portals where required
•    Investigate and resolve billing discrepancies

Procurement & Coordination
•    Raise and manage purchase orders to support fulfilment activities
•    Liaise with suppliers to ensure timely delivery of goods
•    Work closely with Sales, Finance, and Operations teams to ensure smooth processes

Process & Compliance
•    Maintain accurate documentation and records
•    Support audit and stock count activities as required
•    Identify and raise process improvement opportunities
•    Ensure compliance with internal policies and regulatory requirements

Requirements
•    Diploma in Business Administration, Supply Chain, or a related field
•    Minimum 2 years of experience in customer service, order processing, or sales support
•    Strong attention to detail and ability to manage multiple tasks
•    Proficiency in Microsoft Office (Excel, Word)
•    Experience with ERP systems (e.g. Sage 300 or Sage X3) is an advantage
•    Basic understanding of GST requirements and Incoterms preferred
•    Strong communication and stakeholder management skills
•    Customer-focused, proactive, and able to work both independently and in a team

Why Join Us?
•    Be part of a purpose-driven organisation supporting healthcare environments
•    Gain end-to-end exposure across order management, logistics, and customer operations
•    Collaborative team environment with cross-functional engagement
•    Opportunity to develop your skills in a structured and global organisation

Who We’re Looking For
You are someone who is detail-oriented, organised, and takes pride in delivering excellent customer service. You enjoy working behind the scenes to ensure everything runs smoothly and are confident working with multiple stakeholders in a fast-paced environment.

Apply Now
If you are looking for a role where you can contribute to operational excellence while supporting meaningful outcomes, we encourage you to apply.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com