Service Engineer - Medical Devices

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?
We are thrilled to announce an exciting opportunity for a passionate and experienced Service Engineer to join our dynamic and successful Service Team in our Singapore office.

Role Overview:
As a Service Engineer, reporting to the Senior Regional Service Manager, you will leverage your technical expertise to troubleshoot, repair, and maintain Arjo equipment and products on-site within care facilities. Your role is crucial in ensuring the optimal condition of mobility products and solutions, thereby enhancing the quality of life for residents, patients, and caregivers.

Key Responsibilities:
•    Conduct on-site inspections, corrective and preventive maintenance, and repair services for hospitals, nursing homes (aged care facilities), and home patients.
•    Ensure accurate documentation of repairs, assessments, and preventive maintenance.
•    Respond promptly to breakdown calls.
•    Promote service contracts.
•    Collaborate with users and departments to understand needs and provide effective solutions.
•    Maintain the safety and integrity of all serviced products in line with company policy.
•    Present yourself professionally and uphold the company's brand and guiding principles.
•    Adhere to the company's OH&S guidelines, including infection control policies and procedures.
•    Perform any other ad hoc duties as assigned.

Qualifications and Skills:
•    Diploma/Degree in Engineering, Computer Engineering/Science, or equivalent medical device related educational background are welcome to apply.
•    IT network connectivity/integration experience 
o    Smart bed connectivity capability to allow the information/data from the bed to flow to EMR (electronic medical record) central dashboards for real-time display (wireless) Eg: HL7, Epic system…..etc 
o    Proven capability for smart bed data to integrate into unified communication platforms.
o    Proven bed data integration capability to EHR system e.g. Epic system
•    Technical background with knowledge of AutoCAD.
•    Strong analytical skills, meticulous, energetic, resourceful, and able to work under pressure.
•    Field experience, preferably within the healthcare or service-related sector.
•    Proven track record of exceptional customer service with excellent interpersonal and communication skills.

What we will offer in return 
Work in a highly engaged and vibrant workplace culture. A flexible work environment, including hybrid (remote and office) work arrangements. You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

 
Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
 For more information about Arjo visit www.arjo.com 
Successful applicants will be required to undergo relevant reference checks and a pre-employment medical check prior to appointment.
For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits.
 
We look forward to receiving your cover letter and resume! 

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com