Service Manager - Medical Devices, Singapore

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

At Arjo, we know what moves us. 

People are made to move. Picture life without mobility, compromising independence, dignity and health. We can’t always return people to full mobility. But we can make a difference to the quality of their lives, and those who care for them. 

We call it Empowering Movement, to drive better healthcare outcomes for people facing mobility challenges. We can see the positive difference our work makes every day for them and their caregivers. You can make that difference too.

We are seeking an experienced Service Manager to lead our service operations in Singapore and across Singapore. This role ensures high-quality after-sales support, drives service revenue growth, and maintains compliance with regulatory standards. The position involves managing a team of service professionals, optimising operational efficiency, and fostering strong customer relationships to deliver exceptional service experiences.

What You’ll Do

•    Lead and manage a high performing service team to deliver high-quality maintenance and technical support for medical devices.
•    Drive service revenue through contracts, upgrades, and value-added solutions.
•    Ensure compliance with ISO standards, company policies and local regulatory requirements.
•    Build strong customer relationships and act as the escalation point for service issues.
•    Collaborate with Sales and Product teams to align service strategies with business goals.
•    Conduct regular performance reviews and provide mentorship to team members

What We’re Looking For

•    Diploma or Degree in Engineering, Electronics, Mechanical or related field
•    At least 3 years of experience managing Service Business in the medical device industry, 
•    Strong technical knowledge and ability to manage diverse teams across SEA.
•    Proficiency in MS Office Suite and service management software
•    Excellent communication, leadership, and problem-solving skills.
•    Occasional travel when needed 

What We Will Offer in Return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. 
In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:
•    Total Employee Wellbeing Program
•    Our Guiding Principles Reward and Recognition
•    Continuing education and career development plan

We offer a competitive remuneration package and incentive plan, with the prospect of building a long-term career, whilst encouraging growth and leadership within this global company

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
Successful applicants will be required to undergo relevant reference checks and pre-employment medical check-up.

This role offers an exciting opportunity to contribute to the healthcare industry while working with a dedicated team. 

Please note: This position is open to Singapore Citizens, Permanent Residents, or individuals with existing rights to work in Singapore.

We look forward to receiving your resume and cover letter!

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com