Field Service Representative/Technician - St John's, NL

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

What moves you? Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day!

Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position: Field Service Representative/Technician

Location: Paradise, NL
Job type: Fulltime

The impact you will have

The Field Service Representative/Technician is responsible the delivery/pick up, maintenance and cleaning of Arjo owned medical equipment that is used on rental basis as well as for the repair/maintenance of customer owned equipment in hospitals and nursing homes.

This position will involve local driving to medical facilities using company vehicles as well as occasional support of other service/rental territories

You will be responsible for:

Technician functions include the following:

• Schedule and provide preventative maintenance and repair services at healthcare facilities.
• Supervise equipment installation and/or perform uncrate and assembly services
• Instruct customer’s personnel in the operation and proper use of the equipment.
• Maintain an organized parts inventory in a clean Company vehicle

Representative functions include the following:

• Prepare medical equipment and documentation for delivery
• Load and unload medical equipment
• Drive a van to make deliveries and pick-ups
• Process delivery and pick-up documentation as required
• Clean and disinfect medical equipment to quality standards

The skills you will need

• Undergraduate degree in a technical discipline or equivalent experience.
• A minimum of three (3) years of field based electromechanical repair and maintenance experience
• A minimum of three (3) years of face to face technical customer service experience
• A clean driving record
• Ability to lift up to 50lbs
• Ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment
• Willingness to work varying shifts, including evening, weekends, and statutory holidays, and on call.

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10! In addition, you will be eligible for:

• Full Benefit Coverage – medical, dental, vision, life insurance
• Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
• Education Assistance Program
• December 24 and your birthday as extra paid days off
• Volunteer Time Off Program – paid time off to volunteer
• Participation in social and wellness events
• Base pay and variable compensation. Vary based on the nature of the job
• Paid Training and Development - We support the development and growth of our employees through constant training opportunities.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

• Respects their dignity and independence;
• Ensures reasonable efforts are made to provide an opportunity equal to that given to others; and
• Provides opportunities for persons with disabilities to benefit from the same services, in the same place, and in a similar way to others, to the greatest extent possible
• Providing an environment where we empower and work as one team

Achievements & Partnerships

• Arjo Canada is proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI), which provides us with a number of benefits that will support us on our diversity and inclusion journey.
• Arjo Canada Inc. has been selected for The Career Directory as 2023 Canada's Best Employers for Recent Graduates, a guide to entry-level recruitment for recent college and university graduates.
• Arjo Canada has been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. This certification is based on direct feedback from our employees, provided as part of an extensive and anonymous survey about their workplace experience.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com